Shipping policy

Shipping Policy

Thank you for shopping with Kivora. We are committed to providing clear information about order processing, shipping, delivery estimates, tracking, and potential delays.

1. Order Processing Time

Orders are generally processed and prepared for shipment within approximately 24 hours after purchase.

Processing time may be longer during weekends, public holidays, high-demand promotional periods, payment verification, or unexpected operational delays.

Order processing time is separate from shipping transit time.

2. Estimated Delivery Time

After dispatch, orders typically arrive within an estimated 6 to 10 business days, depending on the delivery destination.

International orders may require additional transit time due to customs clearance, local carrier operations, weather conditions, or other circumstances outside our reasonable control.

Business days generally exclude weekends and public holidays.

All delivery times are estimates rather than guaranteed delivery dates.

3. International Shipping

Kivora serves customers internationally and ships to supported destinations shown during checkout.

Shipping availability, estimated delivery periods, and shipping charges may vary according to the destination.

Orders may be fulfilled through third-party logistics providers and international fulfillment facilities. The dispatch location may differ depending on the product and delivery destination.

If a destination is not supported, shipping may not be available at checkout.

4. Shipping Costs

Shipping costs, when applicable, are calculated and displayed during checkout before payment is completed.

Any free shipping offer applies only when the relevant conditions are met and the offer is displayed on our website or at checkout.

Shipping rates may vary depending on the destination, order contents, and available delivery services.

5. Order Confirmation

After completing your purchase, you will receive an order confirmation at the email address provided during checkout.

Please ensure your email address and delivery details are entered correctly.

If you notice an error in your order information, contact contact@kivora.store as soon as possible.

6. Tracking Information

Once your order has been dispatched and tracking information is available, you will receive a shipping confirmation email containing your tracking number or tracking details.

Tracking updates may take additional time to appear while the carrier registers and processes the shipment.

Tracking frequency and update availability depend on the shipping carrier and destination.

7. Customs Duties and Import Taxes

For international orders, customs duties, import taxes, or local handling fees may apply depending on the destination country's regulations.

Where these amounts are not collected during checkout, the customer may be responsible for paying charges assessed by local customs authorities or delivery providers.

Kivora does not control customs fees or customs clearance decisions made by local authorities.

Any taxes and charges collected directly by Kivora will be disclosed during checkout.

8. Delivery Delays

Although we work to provide timely delivery, delays may occur due to:

  • High order volumes or promotional periods.
  • Public holidays and carrier operating schedules.
  • Customs inspections or import procedures.
  • Weather conditions or transportation disruptions.
  • Incorrect or incomplete shipping information.
  • Local delivery network disruptions.

If your order is significantly delayed beyond its estimated delivery period, please contact us so we can investigate and provide an appropriate resolution.

Any mandatory rights concerning delayed or undelivered orders remain unaffected.

9. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

If you need to correct an address, email contact@kivora.store as soon as possible.

We will attempt to update the information before dispatch, but changes cannot always be guaranteed once an order has entered fulfillment or shipping.

Additional carrier charges caused by an incorrect address may apply where permitted by law and disclosed before being charged.

10. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please check the delivery location and any available carrier instructions.

Contact us at contact@kivora.store if you still cannot locate your order.

We will review the available tracking information and, where appropriate, initiate an investigation with the shipping provider.

For orders confirmed lost in transit, we will provide a suitable resolution, which may include reshipment or a refund, in accordance with applicable consumer protection laws.

11. Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible.

Include your order number and photographs of the affected product and packaging, where available.

We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable law.

12. Order Changes and Cancellations

If you need to change or cancel an order, please contact us before dispatch.

We will make reasonable efforts to accommodate your request, although changes may no longer be possible once fulfillment has started.

For shipped orders, please refer to our Return & Refund Policy.

13. Returns

Kivora provides a 90-day satisfaction guarantee for eligible purchases, with the return request period beginning on the date of delivery.

For return eligibility, shipping responsibilities, refund processing, and further details, please review our Return & Refund Policy.

14. Contact Us

For questions about shipping, tracking, delivery times, or an existing order, contact:

Kivora Customer Support

Email: contact@kivora.store