Terms of service
Terms of Service
Welcome to Kivora. These Terms of Service govern your access to and use of our online store, website, products, and related services.
By accessing our website or placing an order, you agree to these Terms of Service and the policies referenced below, to the extent permitted by applicable law.
1. General Information
Kivora operates an online retail store offering beauty and cosmetic products to customers in supported international markets.
Our ecommerce platform is powered by Shopify.
For customer service inquiries, please contact contact@kivora.store.
2. Eligibility
By placing an order, you confirm that you are legally capable of entering into a purchase agreement under the laws applicable to you or that you have obtained the necessary authorization from a parent or legal guardian.
You agree to provide accurate, current, and complete information when placing an order.
3. Products and Descriptions
We make reasonable efforts to provide accurate product descriptions, images, prices, availability information, and other relevant details.
Colors and product appearances may vary slightly depending on screen settings, lighting conditions, individual characteristics, and other factors.
Individual experiences and product results may vary.
Product information is provided for general informational purposes and should not be interpreted as professional medical advice.
Customers should review product descriptions, ingredients, and usage instructions before purchasing or applying cosmetic products.
4. Pricing and Currency
Product prices are displayed on our website and may vary depending on the customer's selected market, currency, applicable taxes, and available promotions.
The final purchase amount, including applicable shipping charges and taxes collected at checkout, will be displayed before the customer confirms payment.
Currency conversion rates may vary depending on payment providers, card issuers, and market conditions.
We reserve the right to change product prices and promotional offers before an order is accepted.
5. Orders and Acceptance
After placing an order, you may receive an automated order confirmation email.
Receipt of an order confirmation does not guarantee fulfillment if a transaction cannot be completed due to payment issues, product unavailability, suspected fraud, or other legitimate circumstances.
If an accepted order cannot be fulfilled, we will contact the customer and provide an appropriate resolution, including a refund where applicable.
6. Payments
Payments are processed through the secure payment methods made available at checkout.
Available payment options may vary by country, currency, payment provider, and transaction eligibility.
Customers are responsible for providing accurate payment and billing information.
We do not request full payment card details through customer support emails.
7. Shipping and Delivery
Orders are processed and delivered according to our published Shipping Policy.
Order preparation generally takes approximately 24 hours, subject to order verification, availability, weekends, holidays, and operational circumstances.
Estimated delivery after dispatch is typically 6 to 10 business days, depending on the destination and shipping conditions.
Delivery estimates are not guaranteed arrival dates.
For complete shipping information, please review our Shipping Policy.
8. Returns and Refunds
Eligible Kivora purchases are covered by our 90-day satisfaction guarantee, subject to the conditions outlined in our published Return & Refund Policy.
Return requests must be submitted within 90 days of delivery.
For eligibility, return instructions, shipping responsibilities, and refund processing details, please review our Return & Refund Policy.
9. Promotions and Special Offers
From time to time, Kivora may offer discounts, promotional bundles, limited-time offers, giveaways, or other special promotions.
Promotions are subject to the eligibility criteria, availability, dates, limitations, and specific terms disclosed with each offer.
Promotional offers may not be combined unless expressly stated.
Any prize draw or giveaway is subject to its separately published official rules, including applicable eligibility requirements, entry conditions, selection procedures, deadlines, and prize information.
Participation is not guaranteed to result in winning a prize.
10. Product Use and Safety
Customers should use cosmetic products only as directed and review all available product information before use.
Discontinue use if irritation or an unexpected reaction occurs.
Customers with known sensitivities or allergies should carefully review ingredient information and consult a qualified professional when appropriate.
Nothing in these Terms excludes rights or remedies relating to defective or unsafe products that cannot legally be excluded.
11. Intellectual Property
Website content, branding, logos, product images, descriptions, designs, and other original materials are owned by Kivora or used with appropriate authorization.
You may not reproduce, distribute, modify, or commercially exploit protected content without permission, except as permitted by law.
12. Acceptable Website Use
You agree not to use our website for unlawful, fraudulent, abusive, or unauthorized purposes.
Prohibited activities include attempting to compromise website security, submitting fraudulent orders, interfering with store functionality, or violating applicable laws.
13. Third-Party Services
Our website may use third-party services for ecommerce operations, payments, fulfillment, analytics, and other legitimate business functions.
Some services may be governed by their own applicable terms and privacy policies.
We are not responsible for independently operated third-party websites outside our control, except where applicable law provides otherwise.
14. Website Availability
We make reasonable efforts to maintain an accessible and functional online store.
Temporary interruptions may occur due to technical issues, maintenance, security measures, or circumstances outside our reasonable control.
We may update website features, product availability, and store content as necessary.
15. Limitation of Liability
To the extent permitted by applicable law, Kivora is not responsible for losses resulting from misuse of products, unauthorized website activity, or circumstances beyond our reasonable control.
Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, including applicable consumer protection rights.
16. Privacy
Personal information is processed in accordance with our Privacy Policy.
By using our website, you acknowledge that personal information may be processed as described in that policy, subject to applicable data protection laws.
17. Changes to These Terms
We may update these Terms of Service periodically to reflect changes in our products, business operations, or legal requirements.
Updated Terms will be published on this page.
Changes will not retroactively remove mandatory rights relating to purchases already completed.
18. Applicable Laws
These Terms are interpreted subject to applicable laws and mandatory consumer protections in the jurisdictions where Kivora operates and sells products.
Nothing in these Terms overrides consumer rights that cannot legally be waived.
19. Contact Information
For questions about these Terms of Service or an existing order, contact:
Kivora Customer Support
Email: contact@kivora.store